All sales of merchandise through the Educators Rising Store and all returns and exchanges are subject to our standard sales terms and conditions as set forth in the Terms of Service. We reserve the right, without prior notification, to change our standard sales terms and conditions at any time. Educators Rising will accept returns of current merchandise in original condition within 21 days of receipt, for replacement or refund of the purchase price at our option. Shipping and handling costs are non-refundable. Please note that we do not accept returns for discounted merchandise. If your order is incomplete, incorrect, or damaged, please email us firstname.lastname@example.org, or call us at 800-766-1156 ext. 6617. Our customer service hours are 9am-5pm eastern time, Monday-Friday.